The world of IT would have you believe that your technology relies on magic fairy dust and  powerful spells that no earthly human being can fathom.  Then if this isnt enough they throw more acronyms and abreviations in your direction before sending you the most complicated invoice on the planet.

Obviously work hard to avoid at all cost.

There is no silver bullet or magic formula in the fight against Cyber crime. However, it is fundamental that your chosen support company has the right knowledge and credentials to advise you and help mitigate your risks against attack. Look for standards of excellence to include membership of IASME (governing body for Cyber Essentials) & ISO27001 (International standard on how to manage information security).

Dont leave yourself open to a Cyber attack.

The smooth running of the computer equipment will understandably be priority for your IT support company but computers are not the only type of device on your network.  Modern networks have many online devices that all need to be considered. Whilst your IT support company may not deal with the intricacies of every device on your network they should be helping you and ensuring that any other providers are keeping everything ship shape and shiny.

Have a document and plan for every type of device on your network especially those that are Internet enabled.

So we all started somewhere and small acorns grow to big oak trees.  Nevertheless when it comes to outsourcing your IT Support we urge you to carry out some company checks.  There are some free tools online that will provide you with background information including years established, credit score and other financial information.

Make sure the foundations of your IT Support company are solid.

Insist on an initial contract term of no more than 12 months with a 3 month break clause in case things dont work out.  Consider a longer term thereafter and expect a saving for your commitment.

  There are multiple key ingredients to having  great IT  and they all cross over each other.  For this reason it can quickly become confusing when you have one supplier for Internet, another for printers, telephones etc.

The solution is to work with a Managed Service Provider (MSP).  A true MSP will be able to provide you with all your key technology services.  They will take all the hassle of owning problems away and make for speedier fixes as any issues or requirements are dealt with through one Helpdesk.   Be safe in the knowledge that you are working with a support company that understands the in’s and out’s of the technology that makes your business tick…

 All first class IT providers should be able to provide you with all your key services on a single invoice each month.