Microsoft Teams Call Reporting
Historic and real-time data of your business communications
Work Better,
Smarter & Unified.
If you’ve moved to a Microsoft Teams phone system and take pride in your customer service and productivity levels then Microsoft Teams Call Reporting is going to allow you to work smarter.
Never miss a clients call again, forecast the busiest times for your departments with call data and ensure all calls are answered within your SLA’s. Identify problem areas in your businesses communications and ensure all teams are working as efficiently as they can be.
Easy to use Reporting and Analytics that gives key insights to maximise your businesses Phone system/Unified Communications investment.
Key Features Include:
Search
Access to detailed information on users, departments, locations, specific numbers, conferences, queues and response groups.
Conferences Page
All conferences can be viewed here for a selected date range including summary and participant details.
Dashboard
The dashboard gives a snapshot view of communications usage within teams. Users define the layout of the dashboards, selecting the required monitors, apply filters and can “click through” for easy access to other areas of the system.
Call Details
The call details maps out caller and callee information allowing for in depth analysis of individual calls.
Reports
Report assistant guides users through the process of creating a new report applying filters to ensure the relevance of information delivered. Report styles and format can be set, and all reports can be run either on an ad-hoc basis, scheduled to run automatically or saved as a template for future use.
Conference Details
The conference details displays both summary and detailed information on selected conferences.
Trend Maps
The trend maps show activity over a defined date range. There are 3 trend maps showing details on Employee, Response Group/Queue and Numbers (Inbound or Dialed).
Trend Monitors
View trends of User Adoption, Call Quality and Employee Productivity. Date range can be defined and further filters applied including Organisation Unit, Location and Employee.
Security Policies
An unlimited number of user profiles can be created to broaden or restrict access to features including at an individual or organisational level.
Calls Page
The calls page list all call types for a selected date range and allows for filtering and sorting to ensure quick and easy access to only relevant data.
Alarms
Threshold alerts, deliver instant notifications based on ring time, talk duration, call cost and call error category.
Would You Like To See A Demo?
Are you interested in understanding how Microsoft Teams Call Reporting can benefit your business and allow you to work smarter ?
Please contact the team at Solutions 4 IT for more information on this product or for a demonstration of how it works and it’s benefits.
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