IT Support and Consulting

Avoid making the wrong IT decisions with assistance from our tech experts.

Stay up to speed with evolving technology

Technology can be terrifying, especially since it is constantly evolving. You do everything you can to get your team on the same page, but IT training requires continuous knowledge. Our specialists at Solutions 4 IT regularly participate in certification and training courses to cater to the different requirements of businesses in various industries.

We will assess the status of your current technology and then provide recommendations to help you make the right decisions based on your business and technology strategies. You will be able to make the right IT investments and you will get invaluable support with your IT.

IT SUPPORT & CONSULTING

Our key IT services include:

Onsite or Remote Assistance

Cloud Systems & Connectivity

Virtual IT Director & Virtual CIO

Project Delivery

Back-ups, Installations & Upgrades

IT SUPPORT & CONSULTING

IT Consulting made just for you

Expertise on Tap

Access our extensive IT expertise from our in-house IT specialists

Suite of IT Services

An all-inclusive suite of IT services, such as technology procurement, evaluation, planning, implementation, and management

Tailor Made Solutions

Tailor-made services aligned with your distinct business goals helping you improve systems and processes

24/7/365

24/7/365 assistance from our specialists who can put your IT worries to rest

 

managed IT services

Reduce downtime through 24/7 server monitoring, support, and management services.

managed it services

Specialist IT expertise on a flexible basis

Our IT managed services offer is designed to give businesses the support and specialist IT expertise that they need on a flexible basis, without the expense or management time required to fully resource a permanent in-house team.

managed services

Our skilled team

Our support team are highly experienced and possess in-depth technical skillsets across a variety of IT systems and software. This means that you have access to expert IT staff whenever you need them, simply by raising an enquiry or service ticket.

Talk to us about guaranteed response times and ongoing proactive maintenance

Our Managed Services will provide you with:

24/7 Monitoring

So you can rest easy knowing that your systems are always running smoothly

Non-stop support

Which means you’ll receive all the technical assistance you need for an affordable monthly fee

Proactive maintenance

Continued and sustained patching keeps your systems secure from cyber threats

Dedicated helpdesk

that can remotely access your devices and resolve issues without taking a trip to your office

Proactive support & maintenance

We actively monitor your network to prevent any issues, identify potential concerns and fix any glitches that we observe while you focus on your business. Our systems allows us to keep a clear view of your business’s entire operational network – from monitoring whether your printers have enough paper and toner or assessing the temperature of a workstation, right through to safeguarding the operation of your business-critical services both on your premises or in the cloud. Thanks to a set of pre-defined parameters, any issues are raised automatically to our service desk for our team to assess and fix. We only close a ticket when we are 100% happy that we have resolved it.

We regularly report on our performance so that you can assess our continued value to your business, and your own dedicated account manager is on hand as needed.

A simple user process

Every ticket raised is fully tracked, traced and reported against using state of the art software and analytics. This allows us to consistently deliver solutions on-time to the service level agreement agreed with you, our client.

If you have some in-house resource, we offer complimentary IT Services and a dedicated service ticketing board to allow your own team to work seamlessly with us. This also makes it extremely simple to monitor all devices across your network and escalate urgent tickets as required.

Our Business systems are cloud-based for ease and are accessible through a web browser – making it simple for you to engage with us as required. Tickets are prioritised to allow us to work on the most important issue for your business – delivering fixes and solutions for you as rapidly as possible.

we are human – real service comes from real people

Critical Response

Talk to us about guaranteed response times and ongoing proactive maintenance.

need more than just IT support?

Our other IT services include…

cloud services

Reduce downtime through 24/7 server monitoring, support, and management services.

it support

Avoid making the wrong IT decisions with assistance from our tech experts.

cyber security

Protect your company from cybercriminals using our multifaceted approach.

connectivity

Improve communications with our feature-rich internet-based telephone systems.