Understanding Microsoft Teams calling plan pricing

When it comes to enabling calls to regular phones in Microsoft Teams – Microsoft 365 Business customers have two options, the first of these options is to use Microsoft Calling plans.

Microsoft currently offer two calling plan options which are:

  • Microsoft 365 Business Voice with Domestic Calling

Licensed users can call out to numbers located in the country/region where they are assigned in Microsoft 365

  • Microsoft 365 Business Voice International calling plan Add on

Licensed users can call out to international numbers in 196 countries/regions.

Microsoft calling plan pricing varies between Microsoft regions but Microsoft calling plan pricing uk at the date of writing the article is set out below:-

Microsoft 365 Business Voice with Domestic Calling – £12 per user/per month

Microsoft 365 Business Voice International calling plan Add on – £9 per user/per month

What’s included in the Microsoft Teams Calling Plan Cost:

Included in Microsoft 365 Business Voice with Domestic Calling is 1200 minutes to numbers located in the country/region they are assigned in Microsoft 365. Included in the Microsoft 365 Business Voice International calling plan Add on is 600 Minutes for calling to 196 countries/regions.

Included minutes are pooled at the tenant level and every user gets their own unique did (phone number) as part of the price.

What’s not included in the Calling Plan Microsoft Pricing:

Your base licence/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Business Subscription. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute using communications credits.

Phone numbers and emergency locations

With Calling Plans in Microsoft 365, every user in your company must have a unique direct inward dial (DID) phone number and a corresponding validated emergency address. You can also specify an emergency location within the emergency address (e.g., an office number or floor number).

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FAQ:

Can I Transfer phone numbers to Microsoft 365?

It’s easy to transfer your phone numbers from your current service provider to Teams. After you port your phone numbers to Teams, Microsoft will become your service provider and will bill you either direct or via your CSP for those phone numbers.

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Case Study

Calling identity

By default, all outbound calls use the assigned phone number as the caller ID. The recipient of the call can quickly identify the caller and decide whether to accept or reject the call. You can however change this if required to for example the companies main number.
What are the Key Admin features
Cloud PBX
Number Porting
Multi-level Auto Attendant
Multilingual IVR
Call Queue
Music on Hold
Global Call Routing
Location based routing
Emergency Location Based Routing
Exchange Calendar Call Routing
Multi-site Support
24×7 Customer Support
Single Sign-On
Local Numbers
Toll-free Numbers
Company & User Phone Numbers
Extensions
Integrated Calling Plan
Bring Your Own Calling Plan – (Direct Routing)
Performance Reports
Quality of Service Reports
Call Logs
Call Monitoring
Call Analytics
Call Quality Dashboard
Device Management
Media Bypass Support
Expanded SBC Support
What are the key calling features?
Call Control
Call Park
Call Forwarding
Call Transfer, Supervised & Blind
Call Delegation
Call Screening
Call Hold
Call Logs
Call Blocking
Do Not Disturb/Breakthrough
Distinctive Ringtones
Group Call Pickup
Shared Line Appearance
Visual Voicemail
Voicemail-to-email
Caller ID
One Touch Calling
Dial by Name or Number
Add Participant to a 1:1 call
Presence
Outlook Integration
Calling built into Microsoft Teams
Teams Desktop & Mobile App
Teams Certified Devices
Integrated Audio Conferencing
Unique Conferencing Dial Ins
Conferencing up to 250 Participants
The second option would be to use Microsoft 365 Business Voice (without calling plan) this gives you the licence to enable the features for calling regular phones but does not tie you to the Microsoft Teams Calling plan cost or minutes.
This enables 3rd party direct routing where you can use a direct routing specialist such as ourselves to provide your minutes and did (Phone number).
The cost for this at the time of writing the article is:

Microsoft 365 Business Voice (without calling plan) – £7.50 per user/per month

Solutions Direct Routing Calling Plan – £5 per user/per month

What’s included in the Solutions Direct routing Calling Plan Cost:

Included in Solutions Direct routing Calling Plan Cost is 2000 minutes to numbers located in the UK. International numbers can be dialled if your security settings allow this – however these calls and premium rate numbers will be charged at a per minute rate.

As part of this cost you also get our SIP Trunk call manager which gives advanced calling, advanced anti-fraud and reporting features on top of what is already offered within the Microsoft 365 platform.

Included minutes are pooled at the tenant level and every user gets their own unique did (phone number) as part of the price.

What’s not included in the Solutions Direct routing Calling Plan Cost:

Your base license/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Business Subscription. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute.

That costs more than the Microsoft calling plan pricing?

That’s correct, 50p more per user however you also get almost twice the amount of minutes included. The audio quality is better and you don’t have to worry about having to top up with communication credits part way through a month if you go over your bundle. You are simply billed for any additions like a traditional service at the end of the month complete with full CDR.

When comparing like for like business scenarios direct routing offers an enhanced feature set and significant cost savings when compared to Microsoft calling plan pricing uk.

Further details for Teams Direct routing can be found here

We will always advise you of the best option for your business and circumstances so please give us a call on 0121 289 4477 or email: info@solutions4it.co.uk

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