Understanding Microsoft Teams calling plan pricing
When it comes to enabling calls to regular phones in Microsoft Teams – Microsoft 365 Business customers have two options, the first of these options is to use Microsoft Calling plans.
Microsoft now offer several calling plan options in the United Kingdom which are:
- Microsoft Teams Phone with Pay-As-You-Go Calling Plan
Includes Teams Phone Standard and Licensed users can call out to numbers and are charged on a per-minute basis.
- Microsoft Teams Phone with Calling Plan
Includes Teams Phone Standard and Licensed users can call out to numbers located in the country/region where you are assigned in Microsoft 365.
- Microsoft 365 International Calling Plan
Bolt-on for Teams Phone with Calling Plan adding 600 international minutes in 196 countries/regions.
- Microsoft 365 Domestic Calling Plan (120 min)
120 Mins of calling in the country/region where you are assigned in Microsoft 365.
- Microsoft 365 Domestic Calling Plan (240 min)
240 Mins of calling in the country/region where you are assigned in Microsoft 365.
- Microsoft 365 Domestic and International Calling Plan
Includes 3000 mins in the country/region where you are assigned in Microsoft 365. And 600 international minutes in 196 countries/regions.
Microsoft calling plan pricing varies between Microsoft regions but Microsoft calling plan pricing uk at the date of writing the article is set out below:-
Microsoft Teams Phone with Pay-As-You-Go* Calling Plan – £1.51 per user/per month
Microsoft Teams Phone with Calling Plan – £11.30 per user/per month
Microsoft 365 International Calling Plan – £9.00 per user/per month
Microsoft 365 Domestic Calling Plan (120 min) – £4.50 per user/per month
Microsoft 365 Domestic Calling Plan (240 min) – £9.00 per user/per month
Microsoft 365 Domestic and International Calling Plan – £18.10 per user/per month
* per minute rates can be found here
What’s included in the Microsoft Teams Calling Plan Cost:
Microsoft Teams Phone with Pay-As-You-Go* Calling Plan
This includes the Teams Phone Standard Licence and a PAYG Calling Plan.
Microsoft Teams Phone with Calling Plan
This includes the Teams Phone Standard Licence and 3000 minutes of calling in the country/region where you are assigned in Microsoft 365.
Microsoft 365 International Calling Plan
This is a bolt on licence for the above, to use it you need Teams Phone standard with domestic calling, at which point the add on gives you 600 minutes of international calls in in 196 countries/regions. Note this is more cost effective than getting a Teams Phone Standard Licence and then using the Microsoft 365 Domestic and International Calling Plan.
Microsoft 365 Domestic Calling Plan (120 min)
To use this you need the Teams Phone Standard Licence at £6, at which point you can add this giving you 120 minutes of calling in the country/region where you are assigned in Microsoft 365.
Microsoft 365 Domestic Calling Plan (240 min)
To use this you need the Teams Phone Standard Licence at £6, at which point you can add this giving you 240 minutes of calling in the country/region where you are assigned in Microsoft 365.
Microsoft 365 Domestic and International Calling Plan
To use this you need the Teams Phone Standard Licence at £6, at which point you can add this giving you 3000 minutes of calling in the country/region where you are assigned in Microsoft 365 and 600 minutes of international calls in 196 countries/regions.
What’s not included in the Calling Plan Microsoft Pricing:
Your base licence/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Subscription that includes teams or Teams Essentials with AAD. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute using communications credits.
Phone numbers and emergency locations
With Calling Plans in Microsoft 365, every user in your company must have a unique direct inward dial (DID) phone number and a corresponding validated emergency address. You can also specify an emergency location within the emergency address (e.g., an office number or floor number).
Contact Us Directly
FAQ:
Can I Transfer phone numbers to Microsoft 365?
It’s easy to transfer your phone numbers from your current service provider to Teams. After you port your phone numbers to Teams, Microsoft will become your service provider and will bill you either direct or via your CSP for those phone numbers.
More Microsoft Articles
Case Study
Calling identity
What are the Key Admin features
Number Porting
Multi-level Auto Attendant
Multilingual IVR
Call Queue
Music on Hold
Global Call Routing
Location based routing
Emergency Location Based Routing
Exchange Calendar Call Routing
Multi-site Support
24×7 Customer Support
Single Sign-On
Local Numbers
Toll-free Numbers
Company & User Phone Numbers
Extensions
Integrated Calling Plan
Bring Your Own Calling Plan – (Direct Routing)
Performance Reports
Quality of Service Reports
Call Logs
Call Monitoring
Call Analytics
Call Quality Dashboard
Device Management
Media Bypass Support
Expanded SBC Support
What are the key calling features?
Call Park
Call Forwarding
Call Transfer, Supervised & Blind
Call Delegation
Call Screening
Call Hold
Call Logs
Call Blocking
Do Not Disturb/Breakthrough
Distinctive Ringtones
Group Call Pickup
Shared Line Appearance
Visual Voicemail
Voicemail-to-email
Caller ID
One Touch Calling
Dial by Name or Number
Add Participant to a 1:1 call
Presence
Outlook Integration
Calling built into Microsoft Teams
Teams Desktop & Mobile App
Teams Certified Devices
Integrated Audio Conferencing
Unique Conferencing Dial Ins
Conferencing up to 250 Participants
The second option would be to use Microsoft Teams Phone Standard this gives you the licence to enable the features for calling regular phones but does not tie you to the Microsoft Teams Calling plan cost or minutes.
This enables 3rd party direct routing where you can use a direct routing specialist such as ourselves to provide your minutes and did (Phone number). The cost for this at the time of writing the article is:
Teams Phone Standard – £6.00 per user/per month
Solutions Direct Routing Calling Plan – £5 per user/per month
What’s included in the Solutions Direct routing Calling Plan Cost:
Included in Solutions Direct routing Calling Plan Cost is 2000 minutes per month to UK 01, 02, 03 numbers and 2000 minutes per month to UK mobiles (O2, Vodafone, EE, Three and Gamma Mobile). International numbers can be dialled if your security settings allow this – however these calls and premium rate numbers will be charged at a per minute rate.
As part of this cost you also get our SIP Trunk call manager which gives advanced calling, advanced anti-fraud and reporting features on top of what is already offered within the Microsoft 365 platform.
Included minutes are pooled at the tenant level and every user gets their own unique did (phone number) as part of the price.
What’s not included in the Solutions Direct routing Calling Plan Cost:
Your base license/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Business Subscription. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute.
Advantages of Direct routing ?
You get almost twice the amount of minutes included. The audio quality is better and you don’t have to worry about having to top up with communication credits part way through a month if you go over your bundle. You are simply billed for any additions like a traditional service at the end of the month complete with full CDR.
When comparing like for like business scenarios direct routing offers an enhanced feature set and significant cost savings when compared to Microsoft calling plan pricing uk.
Further details for Teams Direct routing can be found here
We will always advise you of the best option for your business and circumstances so please give us a call on 0121 289 4477 or email: info@solutions4it.co.uk
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