Reduce downtime through 24/7 server monitoring, support, and management services.
Our IT managed services offer is designed to give businesses the support and specialist IT expertise that they need on a flexible basis, without the expense or management time required to fully resource a permanent in-house team.
Our support team are highly experienced and possess in-depth technical skillsets across a variety of IT systems and software. This means that you have access to expert IT staff whenever you need them, simply by raising an enquiry or service ticket.
Every ticket raised is fully tracked, traced and reported against using state of the art software and analytics. This allows us to consistently deliver solutions on-time to the service level agreement agreed with you, our client.
If you have some in-house resource, we offer complimentary IT Services and a dedicated service ticketing board to allow your own team to work seamlessly with us. This also makes it extremely simple to monitor all devices across your network and escalate urgent tickets as required.
Our Business systems are cloud-based for ease and are accessible through a web browser – making it simple for you to engage with us as required. Tickets are prioritised to allow us to work on the most important issue for your business – delivering fixes and solutions for you as rapidly as possible.
We actively monitor your network to prevent any issues, identify potential concerns and fix any glitches that we observe while you focus on your business. Our systems allows us to keep a clear view of your business’s entire operational network – from monitoring whether your printers have enough paper and toner or assessing the temperature of a workstation, right through to safeguarding the operation of your business-critical services both on your premises or in the cloud. Thanks to a set of pre-defined parameters, any issues are raised automatically to our service desk for our team to assess and fix. We only close a ticket when we are 100% happy that we have resolved it.
We regularly report on our performance so that you can assess our continued value to your business, and your own dedicated account manager is on hand as needed.
In summary, our IT managed services give you access to a vastly qualified and experienced IT technical support team who act as an extension of your business, and are committed to ensuring your operation runs smoothly, efficiently and to the highest level of compliance.
Our service packages are tailored around your needs and offer excellent value for money. Get in touch today to discuss your needs and allow us to demonstrate how we can deliver real value to your business. Contact us today.
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