01384 413434
01384 413434
Solutions 4 IT maintains a support desk staffed by skilled, trained professionals for the benefit of all contract customers. The support desk is equipped with a purpose designed management system that allows customer calls to be logged, tracked, traced and reported. ‘Managedonline’ as we call it, produces and monitors repairs, contract documentation from estimating and quoting through to project management and final invoice. All purchase orders are created and records of stock, asset issue, personnel, contact addresses and equipment pricing are also managed through our bespoke system. Customers have full secure access via the web allowing them to keep track of their issues as and when they feel inclined.
What was so interesting was the difference in their attitude compared with some of the other suppliersMiss Norwood
Schools (Wolverhampton)
