IT Support and Managed Services
If you are looking for professional IT support services at a cost-effective price, we can provide the right solution for your business.
Our IT managed services offer is designed to give businesses the support and specialist IT expertise that they need on a flexible basis, without the expense or management time required to fully resource a permanent in-house team.
A skilled team
Our support team are highly experienced and possess in-depth technical skillsets across a variety of IT systems and software. This means that you have full access to expert IT staff whenever you need them, simply by raising an enquiry or service ticket.
A simple user process
To use our IT support team, your managers simply need to raise an enquiry or service ticket. Every ticket raised is fully tracked, traced and reported against using state of the art software and analytics. This allows us to consistently deliver solutions on-time and to quality, according to the service level agreement agreed with you, our client.
If you have some in-house resource on-site, we also offer asset management tools and a dedicated service ticketing board to allow your own team and our outsourced support function to work seamlessly together. This also makes it extremely simple to monitor all devices across your network and escalate urgent tickets as required.
Our user systems are cloud-based for ease and are accessible through a web browser – making it simple for your managers to engage with us as required. Tickets are prioritised to allow us to work on the most important issue for your business – delivering fixes and solutions for you as rapidly as possible.
Proactive support monitoring
As well as delivering a rapid and high quality response service to issues raised, we also actively monitor your network to prevent any issues, identify potential concerns and fix any glitches that we observe while you focus on your core business. This system allows us to keep a clear view of your business’s entire operational network – from monitoring whether your printers have enough paper and toner or assessing the temperature of a workstation, right through to safeguarding the operation of your business-critical services both on your premises or in the cloud. Thanks to a set of pre-defined parameters, any issues are raised automatically to our service desk for our team to assess and fix. We only close a ticket when we are 100% happy that we have resolved it to the best possible outcome level.
We regularly report on our performance so that you can assess our continued value to our business, and your own dedicated account manager is on hand as needed.
Simply put, our IT managed services give you access to a vastly qualified and experienced IT technical support team who act as an extension of your business, and are as committed to ensuring you operation runs smoothly, efficiently and to the highest level of compliance.
Our service packages are entirely bespoke around your needs and offer excellent value for money. Get in touch today to discuss your needs and allow us to demonstrate how we can deliver real value to your business. Contact us today for more.